Superior Service Quality
We have clearly distinguished ourself in the banking industry through superior service quality, unique customer experience, and sound financial indices.
These have become part of our corporate culture to the extent the bank is easily associated with the following attributes; Best-in-class customer experience, creativity, excellent financial performance, good asset quality, stable management, dedicated and highly skilled work-force, cutting-edge Information and Communication Technology, efficient and effective distribution channels.
The bank’s strategy of assessing and managing its impact on the industry forms an integral part of our strategic objective. Specifically, the bank considers how the present and future capital requirements will be met and managed in view of projected capital requirements based on its assessment and against the regulatory capital requirement.
Strategic Objective
Our strategic objective also includes a continuous improvement of our capacity to meet the customers’ increasing and dynamic financial needs as well as sustain high quality growth through investments that impact the quality of service to our existing and potential customers, constant upgrade of our ICT infrastructure, unwavering investment in training and re-training of our people and regular reinforcing of our Customer Services delivery charter with regards to continually changing customer needs.We place high premium on the pivotal role of Exceptional Service Delivery in our drive to consistently exceed expectations. The bank has in place a well-articulated strategy to not only meet and surpass customer expectation but also ensure that plans are fine-tuned to address the changing taste and sophistication of the customer.
The underlying philosophy is for the bank to remain at all times, a Customer-centric institution with a clear understanding of its market and environment.
Corporate Governance
The Bank remains committed to promoting good corporate governance and best practices in the conduct of its business. This is because we believe that good Corporate Governance engender public trust and ultimately ensures that the company meets the expectation of all stakeholders.Corporate Performance
Over the decades, We have demonstrated rare resilience and has witnessed exponential growth in virtually all areas. Today, we are undoubtedly one of the strongest financial services institutions and one of the largest banks by market capitalization, shareholders fund and profitability. The bank’s growth momentum has increased over time and impacted positively on its standing as a market leader.In essence, we continues to make remarkable success on the sustainability agenda which is at the heart of its strategic and business models. As a result, we are better positioned to continue on its growth trajectory and our desire to be a vital part of people’s lives and businesses. Excellent service delivery and development of superior asset quality, strong capital base, professionalism and corporate governance have provided the grounds for consistent high returns to stakeholders.
The bank maintains sound risk management and corporate governance culture in line with global best practices. The bank’s liquidity profile remains very strong and our risk management practices give assurance that the profile will be sustained on the short-run and improved upon over time.
Policy Statement (ISO 27001:2013)
Our Information Security Policy is to provide a security framework that will ensure the protection of Information from unauthorized access, loss or damage while supporting the open, information-sharing needs of the bank.Any external party dealing with our Bank no matter their status (e.g.; employee, contractor, or consultant), must comply with the Information Security Policy of the bank. The Bank is committed to implementing Information Security Management (“ISMS”) based on International best practices and international standard ISO 27001:2013.
SMS Policy Statement (ISO 20000:2018)
We are committed to surpassing service requirements and expectations of our customers by consistent delivery of all Information Technology services and solutions in accordance with contractual agreement, best practices and applicable legal requirements. The service management system and its components are continually enhanced for effectiveness in line with global technological advancements and based on the International Standard 20000:2018.Customer Base
The Bank’s customer base comprises mainly corporate entities many of which are subsidiaries of multinational corporations and large indigenous companies. Our lending strategy stresses rational procedures and transparency.As a result of this approach, the Bank’s credit portfolio has about the best asset quality in the banking industry. The Bank’s non-performing loans to total loans ratio has always been less than industry average since inception and through the thick of the global financial crises in 2015/2022.
SECTORS
The Bank’s customer base, which is well in excess of 30 million accounts, cuts across the following sectors:- Oil and Gas
- Power and Infrastructure
- ICT and Telecommunications
- Real Estate, Building and Construction
- Transport, Shipping and Aviation
- Commodities and General Commerce
- Entertainment